Frequently Asked Questions

ELIOS is an Indonesian brand crafting premium straps, arm bands and charms for WHOOP, Fitbit and Garmin wearables. We use genuine leather, nylon and soft silicone, all orders ship from Bekasi, West Java, Indonesia.

Yes. ELIOS is an Indonesian brand. All orders ship from Bekasi, West Java, Indonesia.

ELIOS is an official online store at elios.id. Payment is by QRIS, we ship across Indonesia, returns are accepted within 7 days, and our support team is reachable via the Contact page.

ELIOS is based in Bekasi, West Java, Indonesia. All orders ship from Bekasi.

ELIOS WHOOP straps fit WHOOP 5.0, WHOOP One and WHOOP Peak. They do not fit WHOOP Life. Each product page lists the supported device.

Yes. We make straps for several Fitbit models including the Fitbit Air range. Check the individual product page, as each strap is designed for a specific model.

Yes. We carry straps for Garmin, including the Cirqa range, in colourways such as Denim Blue and Silent Grey.

Open the product page and check the compatibility line and the size guide. Every ELIOS product states the device it fits and its measurements. If unsure, contact us via the Contact page before ordering.

Yes. We ship nationwide across Indonesia with multiple courier options. Shipping is calculated at checkout by destination.

Yes. Free shipping on orders above Rp 350.000 nationwide, and always free within Jabodetabek with no minimum.

ELIOS currently ships within Indonesia only. For special international requests, contact us via the Contact page.

Orders are usually processed within 1-2 business days. Transit time depends on the courier and destination; an estimate appears at checkout once your address is entered.

We use genuine leather, sweat-resistant nylon and soft silicone. Arm bands use nylon designed for the upper arm.

A strap is worn on the wrist. An arm band (bicep band) is worn on the upper arm, which many athletes prefer during training because sensor readings are steadier and the wrist stays free.

Silicone straps are built for activity and resist sweat and water. Leather straps tolerate splashes but should be kept dry and wiped after wear.

Keep it dry, wipe with a soft dry cloth after wear, and avoid prolonged direct sunlight. Full-grain leather softens and ages beautifully with use.

Every product page has a size guide listing length and circumference range. Arm bands are typically around 43 cm. Compare against a strap you already find comfortable.

Yes, most straps adjust across the standard range for that device. Details are in the size guide on the product page.

No. ELIOS straps are designed to be fitted yourself with no special tools, usually in under a minute.

Payment is by QRIS only. Scan the QRIS code on the payment page with your banking or e-wallet app — quick and secure.

Yes. We accept returns within 7 days, provided the item is in good condition. The buyer covers return shipping unless the item was defective or incorrect.

Once your order ships, the tracking number is emailed to you. You can also track it via the Track Order page on elios.id.

ELIOS charms use a slider clasp that attaches to ELIOS straps. They are designed for ELIOS straps, and each charm page names its recommended device.

Yes. Charms are sold separately and can be fitted to an ELIOS strap you already own.